1. Introduction

These Terms and Conditions (“Terms”) govern:

1. Your use of the website elev8journeys.com (“the Website”)
2. The purchase and delivery of SEL programmes and related services provided by Elev8 Journeys Wellbeing CIC (“we”, “us”, “our”)

By using our Website or booking our services, you agree to these Terms. If you do not agree, please do not use the Website or proceed with a booking.

2. About Us

Elev8 Journeys Wellbeing CIC is a Community Interest Company registered in England and Wales.

• Company Number: 17009408
• Registered office: 86-90 Paul Street, London, EC2A 4NE
• Email: support@elev8journeys.com
• Website: https://elev8journeys.com

3. Use of the Website

3.1 Permitted use

You may use this Website for lawful purposes only. You must not:

• Use the Website in any way that is unlawful or harmful
• Attempt to gain unauthorised access to any part of the Website or its systems
• Transmit unsolicited communications or spam
• Copy, reproduce, or redistribute content without our written permission
• Use the Website to harass, intimidate, or harm others

3.2 Intellectual property

All content on this Website — including text, images, logos, programme materials, and workbooks — is the intellectual property of Elev8 Journeys Wellbeing CIC or its licensors. You may not copy, distribute, or use any content without our express written permission.

3.3 Accuracy of information

We take care to ensure the information on this Website is accurate and up to date. However, we make no guarantees as to its completeness or accuracy and reserve the right to update or amend content at any time without notice.

3.4 Availability

We aim to keep the Website available at all times but cannot guarantee uninterrupted access. We may suspend the Website temporarily for maintenance or due to circumstances beyond our control.

4. Our Services

4.1 Programme overview

Elev8 Journeys Wellbeing CIC delivers social and emotional learning (SEL) programmes, including the Little Timmy – The Young Champions Journey series, to schools, youth centres, and community organisations working with children aged 7–13.

4.2 Booking

Bookings are made by schools or organisations (“the Client”) on behalf of their pupils or young people. A booking is confirmed when:

• We have received a completed booking form or written confirmation from the Client; and
• We have issued a written booking confirmation

We reserve the right to decline any booking at our discretion.

4.3 Programme delivery

We will deliver the agreed programme to the standard described in our programme documentation. We reserve the right to make reasonable adjustments to programme content or delivery where necessary for educational or safeguarding reasons.

4.4 Suitability

Our programmes are designed to support children’s social and emotional wellbeing. They are not a substitute for clinical or therapeutic intervention. If a child requires clinical mental health support, we will signpost the relevant professionals or services.

5. Pricing and Payment

5.1 Fees

Our programme fees are as agreed at the time of booking. All fees are quoted exclusive of VAT unless stated otherwise. As a CIC, we are not currently VAT registered; no VAT is charged.

5.2 Invoicing

We will issue an invoice following booking confirmation. Payment terms are 14 days from invoice date unless otherwise agreed in writing.

5.3 Late payment

We reserve the right to charge interest on overdue invoices at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6. Cancellation and Rescheduling

6.1 Cancellation by the Client

Cancellations must be made in writing to support@elev8journeys.com.

6.2 Rescheduling by the Client

Requests to reschedule a session must be made with at least 7 days’ notice. We will make reasonable efforts to accommodate rescheduling requests, subject to availability.

6.3 Cancellation by us

In the unlikely event we need to cancel a session (e.g. due to illness or circumstances beyond our control), we will give as much notice as possible and reschedule at no additional charge. If rescheduling is not possible, a full refund will be provided for any session not delivered.

7. Our Responsibilities

We will:

• Deliver programmes as described and agreed
• Ensure all staff and associates delivering sessions hold current and valid DBS checks at the appropriate level
• Operate in accordance with our Safeguarding & Child Protection Policy at all times
• Maintain appropriate public liability and professional indemnity insurance
• Treat all children with dignity, respect, and sensitivity

8. Client Responsibilities

The Client will:

• Ensure a responsible adult from the school or organisation is present (or available on-site) during all sessions
• Provide a suitable, safe, and private space for session delivery
• Inform us of any relevant SEMH, SEN, or safeguarding information that may affect a child’s participation or safety
• Obtain appropriate consent from parents/guardians for children’s participation in line with their own safeguarding policies
• Treat our staff and associates with respect at all times

9. Limitation of Liability

To the fullest extent permitted by law:

• We accept no liability for indirect, consequential, or special loss or damage arising from use of our Website or services
• Our total liability to you for any matter arising out of or in connection with these Terms shall not exceed the total fees paid by you for the relevant programme

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

10. Safeguarding

We are committed to the safety and welfare of all children who participate in our programmes. Our full Safeguarding & Child Protection Policy is available on our website. By booking our services, the Client acknowledges this policy and agrees to cooperate with any safeguarding actions we may be required to take, including sharing information with statutory authorities.

11. Confidentiality

Both parties agree to keep confidential any sensitive information shared in the course of delivering our programmes. This does not apply where disclosure is required by law, a court order, or to protect the safety of a child.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of the Website or booking of services after any changes constitutes acceptance of the updated Terms. The date at the top of this page reflects the most recent version.

14. Contact

For any questions about these Terms, contact us at:

• Email: support@elev8journeys.com
• Website: https://elev8journeys.com