Privacy Policy
Privacy Policy
Elev8 Journeys Limited - 16654902
Last Updated: September 2025
- Cookies Policy
Elev8 Journeys Limited
3rd Floor, 86-90 Paul Street, London, EC2A 4NE
Email: support@elev8journeys.com
Effective Date: 7 October 2025
Last Updated: 7 October 2025
1. Introduction
This Cookies Policy explains how Elev8 Journeys Limited (“we”, “us”, or “our”) uses cookies and similar technologies when you visit our website, use our mobile application (Elev8 Nutrition App), or interact with our online services.
By using our services, you agree to the use of cookies as described in this policy. If you do not agree, please adjust your browser settings or discontinue use of our services. - What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website or use an app. They help websites and apps remember information about your visit, making your experience more efficient and personalized.
Types of cookies we use:
• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until you delete them
• First-Party Cookies: Set by Elev8 Journeys directly
• Third-Party Cookies: Set by our service providers and partners - Why We Use Cookies
We use cookies and similar technologies for the following purposes:
3.1 Essential Cookies (Strictly Necessary)
These cookies are essential for our website and app to function properly. They enable core functionality such as:
• User authentication and account access
• Security and fraud prevention
• Payment processing
• Session management
• Load balancing
Legal Basis: Legitimate interest (service delivery)
Can be disabled: No – these are required for the service to work
3.2 Performance and Analytics Cookies
These cookies help us understand how visitors interact with our services by collecting anonymous information:
• Pages visited and time spent
• Features used within the app
• Error messages and technical issues
• Traffic sources and navigation patterns
• Device and browser information
Technologies used: Google Analytics, app analytics platforms
Legal Basis: Consent
Can be disabled: Yes
3.3 Functionality Cookies
These cookies allow us to remember your preferences and provide enhanced features:
• Language and region preferences
• Login credentials (remember me)
• Customized content and recommendations
• Progress tracking and saved workouts
• Notification preferences
Legal Basis: Consent
Can be disabled: Yes, but may affect functionality
3.4 Marketing and Advertising Cookies
These cookies track your activity to deliver relevant advertising and measure campaign effectiveness:
• Facebook Pixel and Instagram advertising
• TikTok Pixel
• Google Ads and remarketing
• Social media integration
• Email campaign tracking
Legal Basis: Consent
Can be disabled: Yes - Specific Cookies We Use
Cookie Name Purpose Type Duration
session_id User authentication and session management Essential Session
user_preferences Store user settings and preferences Functionality 12 months
_ga, _gid Google Analytics tracking Analytics 2 years / 24 hours
_fbp Facebook Pixel tracking Marketing 3 months
stripe_mid Payment processing and fraud prevention Essential 1 year
app_token Mobile app authentication Essential 30 days
Note: This is not an exhaustive list. Third-party services may set additional cookies.
5. Third-Party Cookies
We work with trusted third-party service providers who may set cookies when you use our services:
• Stripe: Payment processing and security
• HubSpot: Customer relationship management and marketing
• Google Analytics: Website and app analytics
• Facebook/Instagram: Social media integration and advertising
• TikTok: Advertising and analytics
• Kahunas: App platform functionality
These third parties have their own privacy and cookies policies. We recommend reviewing their policies:
• Google Privacy Policy: https://policies.google.com/privacy
• Facebook Data Policy: https://www.facebook.com/privacy/policy
• Stripe Privacy Policy: https://stripe.com/privacy
6. How to Manage Cookies
6.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific websites
• Delete all cookies when you close your browser
• Enable “Do Not Track” features
How to manage cookies in popular browsers:
• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions
6.2 Mobile App Settings
Within the Elev8 Nutrition App, you can manage certain tracking preferences:
• Go to Settings → Privacy → Cookie Preferences
• Toggle analytics and marketing cookies on/off
• Essential cookies cannot be disabled
6.3 Opt-Out Tools
You can opt out of specific tracking technologies:
• Google Analytics: Install the Google Analytics Opt-out Browser Add-on
• Facebook: Adjust your Ad Preferences in your Facebook account settings
• Your Online Choices: Visit www.youronlinechoices.com (EU)
• Network Advertising Initiative: Visit www.networkadvertising.org/choices (US)
7. Impact of Disabling Cookies
If you disable or refuse cookies, please note that:
• Some parts of our website or app may not function properly
• You may not be able to log in or access your account
• Your preferences and settings will not be saved
• We cannot personalize your experience
• Payment processing may be affected
Essential cookies cannot be disabled as they are necessary for the service to function.
8. Other Tracking Technologies
In addition to cookies, we may use:
• Web Beacons (Pixels): Small graphics embedded in emails and web pages to track opens and clicks
• Local Storage: HTML5 local storage for app functionality and offline access
• Device Identifiers: Mobile advertising IDs for app analytics and marketing
• Session Replay: Recording of user interactions for troubleshooting and improvement (with consent)
9. Cookies and Children
Our services are available to users aged 12 and above. For users under 16, we require parental consent before setting non-essential cookies. Parents can manage cookie preferences on behalf of their children through the app settings.
10. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our practices. We will notify you of significant changes by:
• Posting a notice on our website and app
• Sending an email to registered users
• Updating the “Last Updated” date at the top of this policy
Continued use of our services after changes constitutes acceptance of the updated policy.
11. Your Rights
Under UK GDPR and data protection laws, you have the right to:
• Know what cookies are being used and why
• Consent to or refuse non-essential cookies
• Withdraw consent at any time
• Access data collected through cookies
• Request deletion of data collected through cookies
• Lodge a complaint with the Information Commissioner’s Office (ICO)
12. Contact Us
If you have questions about our use of cookies or this policy, please contact us:
Elev8 Journeys Limited
Email: support@elev8journeys.com
Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE
For data protection inquiries, contact our Data Protection Officer at: support@elev8journeys.com
13. Regulatory Information
This Cookies Policy complies with:
• UK General Data Protection Regulation (UK GDPR)
• Privacy and Electronic Communications Regulations (PECR) 2003
• Data Protection Act 2018
• ICO Guidance on cookies and similar technologies
ICO Registration: [Your ICO registration number – to be added]
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By continuing to use Elev8 Journeys’ website and app, you acknowledge that you have read and understood this Cookies Policy and consent to our use of cookies as described.
Ready to start your transformation journey? Visit our website or download the Elev8 Nutrition App today!
Start your journey today and take the first step toward a stronger, healthier you.
